Na faalauiloa o ia o le eTN Heroe ia Iulai, ma faatoa ia mauaina le Faʻailoga o le Aafiaga i Tagata Faʻatau from KLM Dutch Dutch Airline i Amsterdam. Regina Fernandez Ortaleza o se susulu faʻataʻitaʻiga pe faʻafefea ona mafai ona totogi e le aufaʻatau tagata e le gata mo le tagata faʻatau pe a lelei ona fai.

O le Philipino e faʻavae i le kamupani telefoni a le KLM Call Center, na faia se suiga tele i le femalagaaiga a se tagata faimalaga mai Amerika, o loʻo taumafai e ulufale i le vaalele a le KLM Codeshare i Moscow. Regina Fernandez Ortaleza na mafai ona faia le mea faigata mo Liana Cemenski, o se pasese KLM mai Minneapolis, Minnesota, USA.

Na le manuia le Skyteam Alliance, Delay Airlines na ia aumaia ni faʻamatalaga sese, KLM Code Share Partner Aeroflot na le manuia, ma KLM Customer Service Agents i Moscow na mumusu e auai i le mataupu. Ina ua sui Regina mai le KLM Call Center o loʻo i Filipaina na te leʻi avea ma se leai mo se tali ma faʻamautinoa ia Liana na ia sola ese mai Moscow i Amsterdam. Lea KLM Executives aloaʻia lenei taumafaiga ma faʻailogaina se tasi o latou sili silisili.

O le femalagaiga ma turisi alamanuia o se alamanuia o le filemu ma faauo ma tele toa. Regina Ortaleza o le KLM tagata faʻatau tautua tagata na faʻalauiloaina o le eTN Hero e pei ona faʻamatalaina i le eTN tusitusiga na lomia ia Iulai 8, 2019: Skyteam o se Airline Alliance e le o faʻagaioia? Regina i le KLM call center i Manila o le eTN Hero

O aso nei o le KLM pasese na faʻaalia i le tusitusiga Ms.Cemenski, lafoina se tusi mai Regina Ortaleza ia eTurboNews fai mai:

O loʻu igoa o Regina, o aʻu na fesoasoani ia te oe i lau faigamalaga mai Mosco i Minneapolis i le 01Jun19 booking code UROETM.

Ou te fia fai atu faʻafetai lava mo le tusitusiga na tusia e uiga i le tautua sa ou faia ma oe i luga o le telefoni. Ou te faʻatoese atu na fai si umi mo le toe faʻaleleia o lau tiketi i lena taimi, ae na ou fiafia lava ua mafai ona e oʻo mai i lau malaga. E te agalelei ea e fai atu faʻafetai ia Dymtro o e na talanoa ia te aʻu i luga o le telefoni? Na ia taʻu mai ia te aʻu e uiga i le faia o se tusitusiga e uiga ia te aʻu ma le poto masani na e mauaina. Ona o lena tusitusiga, na filifilia ai aʻu e le KLM e avea ma faʻailoga mo Tagata Faʻatau ma tagata na latou auina mai aʻu i Netherlands e maua le faʻailoga o le Experience a le Tagata Faʻatau.

KLM tagata fa'atau oloa: Na fa'afefea eTN Hero Regina Ortaleza fa'amaualuga KLM?

Regina Ortaleza mauaina le Customer Experience Award e KLM nofo i le eTurboNews Mataupu

Na ona ou manao e tuuina atu laʻu faafetai. Talosia ia o loʻo sologa lelei mea uma mo oe.

O le tusitala o le eTN e faavae i Honolulu o Dmytro Makarov, o le e tautala lelei i le gagana Rusia ma fesoasoani i le taimi o le mataupu mai le potu nusipepa o le eTN, na ia faapea mai: O lana tala na toe faʻaleleia ai loʻu talitonuga i le kamupani vaʻalele kamupani ma KLM / Air France o se tagata taua o le tatou alamanuia matagofie. Regina o se tagata faʻailogaina le mitamita o le femalagaaiga ma turisi pisinisi. Lenei alamanuia e faatatau uma i le poto masani ma tagata faʻatau tautua. Regina o se susulu faʻataʻitaʻiga e masani ona alu ai se isi laʻasaga e faia se tele suiga mo se tagata faimalaga ma tagata faʻatau. "

eTN Publisher Juergen Steinmetz fai mai: "Ua ou fiafia lava Regina na aloaʻia mo lana gaioiga e le gata ia matou ae o KLM. Lenei faʻatulagaina se taua faʻailo mo le Dutch National Carriers e uiga i le faʻafefea ona latou vaʻaia le taua o tagata faʻatau tautua. Regina faʻatusa le sili ona lelei o le sili ona lelei, na ia faʻamalosia le matou pisinisi atoa. Matou te faamanuia atu ia te ia. ”

100 tausaga o KLM. Faʻalia le poto masani, ma Regina le pisinisi vasega vasega poto masani o se mea na te le galo.

Fa'ailoga a le KLM Executive team eTN Hero Regina Ortaleza mo

KLM Pisinisi Vasega: 100 tausaga o le poto masani faʻaalia.

OA MEA E AVEA MAI LENEI TUSI:

A Philipino based KLM Call Center customer service agent made a huge difference in the travel experience of an American traveler trying to board a KLM Codeshare flight in Moscow.
Because of that article, I was chosen by KLM to be awarded for Customer Experience and they have sent me to the Netherlands to receive the Customer Experience Award.
I would just like to say thank you for the article that was written about the service I had with you on the phone.