O le International Association of Machinists and Aerospace Workers (IAM), e fai ma sui o le sili atu i le 8,000 Customer Service Employees i Southwest Airlines Co., na faasilasilaina i le asō o latou sui auai na palota e lagolagoina se konekarate fou, lima tausaga.
“O matou tagata faigaluega e galulue malosi e tausia a matou Tagata faʻatau i aso uma, ma e sili atu ona faʻaalia i lenei vaitau pisi o malaga i aso malolo,” o le tala lea a Adam Carlisle, Sui Peresetene Leipa Fegalegaleaiga i Southwest Airlines.
"Ou te matua fiafia lava e mafai ona matou tauia i latou i lenei konekarate fou, lea e faʻaalia ai le taua latou te aumaia i Saute Sisifo ma ua mamanuina e tuʻuina mai ai ia i matou le faʻaleleia atili e faʻatautaia ai la matou kamupani vaalele."
This contract covers Southwest’s Customer Service Agents, Customer Representatives, and Source of Support Representatives, who are keenly focused on delivering world-class Hospitality and Customer Service.
These valued Employees support Customers during their Southwest journey, whether that’s taking a phone call to change a Customer’s travel plans or assisting a Customer or Fellow Employee on the ground at one of the airports Southwest serves.
The new contract becomes amendable on Dec. 15, 2027.
