O le manaʻomia o taʻitaʻi e tulaʻi ma faitaulia o ni tagata taʻitoʻatasi o se feʻau manino mai WTTCFonotaga a le Lalolagi i Bangkok. Ae o le agai i luma atu nai lo lenei, o le manaʻoga mo le vaega o Femalagaiga & Turisi lava ia e iloa ma fesoʻotaʻi ma tagata taʻitoʻatasi sa avea foi ma autu faifaipea.
Malaga & Tagata tafafao maimoa o lona fatu a 'tagata pisinisi', o le sauniaina o se poto masani i se tagata faʻatau, fausiaina o galuega, poʻo le galulue ma talimalo nuʻu. I le lotolotoi o avanoa uma o le otometi ma atinaʻe faʻatekonolosi, e tatau ona faʻaeteete le vaega ia aua neʻi leiloa lana 'aʻano tagata'.
Rob Rosenstein, Ofisa Sili o Pulega o le eBay, na valoia o le vaega na faatoa vaʻaia lava le amataga o le numera faʻalavelaveina o le a oʻo mai. Ae o lena suiga e faʻamoemoeina foi i le fausiaina lava faʻatuatuaina ma tagata faʻatau mo latou e naunau e lafoaʻia faʻamatalaga ma a latou lava faʻamatalaga o le a faʻatumuina ai.
I le taimi lava e tasi, o le tele o alamanuia 'au faʻatino vaaia le tuputupu aʻe manaʻoga mo le tagata lava ia. Talanoa e uiga i femalagaaʻiga pisinisi, mo se faʻataʻitaʻiga, Douglas Anderson, CEO i American Express Global Business Travel, na matauina e ui o le sefulu tausaga talu ai pisinisi femalagaaiga na faatatau lava i le okaina o fefaatauaiga, i nei aso o le mafanafana ma le faamalieina o tagata taitoatasi femalagaaʻi e sili ona taua.
O femalagaaiga taugata e masani ona atagia mai ai se tulaga lelei o femalagaaʻiga i tagata faʻatau, ma o iinei foi e amanaʻia ai manaʻoga taʻitasi ma faʻamoemoega e tumau lona taua. E pei ona taua e Clement Kwok, Pule Sili ma CEO i Hong Kong & Shanghai Hotels, o le manatu o tagata e fia faʻamalieina e le suia, e ui lava latou te mananaʻo e faʻamalieina oe. Chadatip Chutrakul, CEO o Siam Piwat Group i Thailand, na ia faailoa mai foi o lenei manaʻoga mo lagona fesoʻotaʻiga atonu o le mea moni ua faʻateleina.
A faʻapea e taua le fesoʻotaʻiga i se mea lelei i le turisi faʻatau oloa, o lona uiga e matua manaʻomia pe a iai se mea e tupu. Failauga i le taimi atoa o le konafesi faʻamamafaina pe faʻafefea, pe a fai o le pisinisi e masani ona le mautonu, taulaʻi i tagata taʻitoʻatasi o le ki i le feagai ai ma le luʻitau ma le manumalo i se faʻalavelave.
O Robert A Jensen, o le CEO o Kenyon International Emergency Services, na ia taua le tele o lona poto masani i tulaga o faalavelave e apoapoai ai i taitai e mafaufau e uiga i tagata - ae le o faiga - pe a maua i se mea faapena. E aofia ai le le naʻo le sauniuni ma le vave tali atu, ae ia taʻu foʻi le mea moni e faʻamautinoa ai. Faʻamaoni ma le moni 'faʻamalie' mai se faʻapitoa e matua mamana lava.
E tele Ofisa Sili o Pulega na talanoa e uiga i o latou lava poto masani i lagona faʻafitauli, ma faʻamaonia le taua o le taulaʻi i tagata taʻitasi ma taʻu le mea moni. Tony Fernandes, Group Chief Executive Officer o AirAsia, faʻamatalaina lona poto masani i le maeʻa ai o le leiloa o se AirAsia vaalele i le 2014 ma le auala na ia mauaina ai o le manino, matala, ma le lotomaualalo - e ala i ana fegalegaleaiga ma aiga - o le sili auala i le tulaga Na faaalia e Peter Fankhauser, o le CEO CEO o le Thomas Cook Group, o lana filifiliga e talanoa, nai lo le faatatau i ai, o aiga na aafia i le maliu matuia o ni tamaiti se toalua, na mafua ai se laasaga taua o le alualu i luma o lenei mataupu. Rakesh Sarna, Pule Sili ma Pule Sili i le Indian Hotels Company Ltd, na iai lona lava poto masani i se faʻalavelave mataʻutia i le osofaʻiga mataʻutia na faia i le The Taj Mahal Palace Hotel i le 2008. i le tali atu aua le matamuli ese mai lagona fesoʻotaʻiga, e fesoasoani amata le faʻamalologa gaioiga.
E ui o le tele o turisi e manino le taulaʻi i malo ma tagata faʻatau, e taua tagata i leisi itu, ona o tagata faigaluega ma talimalo latou faʻamatalaina le poto masani e mafai ona maua e se tagata faimalaga. Ile mataupu lea, o failauga na vaʻai uma ile tulaga o iai nei ma lumanaʻi lumanaʻi mo le moni o galuega. I le amataga o le Summit, Ian Goldin, Polofesa o Globalisation ma Atinae i le Iunivesite o Oxford, saunia nisi talaaga, faaalia ai o le atunuu fuainumera mafai talitonuina le mea moni e faapea mo le tele o tagata taitoatasi alualu i luma alualu i luma e leʻi aumaia penefiti - o le a le mea lelei mo le tagata e le e tutusa lava ma le mea e lelei mo le lautele.
E le naʻo le faʻatatau i le tele o tagata e faʻamanuiaina ia latou galuega, ae faʻapea foi ile faʻafefea ona latou galue. Aperila Rinne, Pule o le Lalolagi i luga o le Gig Economy ma Future of Work, na faʻamatalaina se lumanaʻi o galuega e faʻailoaina e freelancing ma otometi suia le olaga atoa galuega ma masani 9-5 masani. Ia faʻamalosia le aufaigaluega - e faʻamoemoe iai femalagaaʻiga ma turisi, e taua tele mo kamupani ona atiaʻe ni metotia ma ni tulafono e faʻafetaiaʻi ai mataupu e pei o le faʻafaigaluegaina, saogalemu, inisiua, ma penefiti.
O Mark Hoplamazian, o le CEO o Hyatt Hotels, na ia faamamafa le taua o le iloa e uiga i manaʻoga o tagata faigaluega ma le fausiaina o taʻiala faataamilo i lena malamalamaaga, nai lo le faia o se lautele, auala pito i luga i lalo. O Kike Sarasola, o le CEO o le Room Mate Hotels, na ia faamamafa le manaʻomia o le unaʻia o tagata talavou e auai i galuega i turisi.
Tomoko Nishimoto, Fesoasoani Lagolago-Aoao ma Faʻatonu Faʻalapotopotoga mo Asia ma le Pasefika mo le International Labour Organization (ILO) faʻamaoniaina o tulaga masani o galuega ua faʻaititia i le lalolagi atoa, ae na fautua mai o lenei foi o se avanoa mo Travel & Turisi. I le avea ai o se vaega faʻapitoa tagata o loʻo galulue i le tuʻufaʻatasia o ni tulaga le lelei o galuega i totonu o ana pisinisi, mafai Travel & Turisi le avea ma taʻimua i le fuafuaina o meafaigaluega mo le talanoaina o nisi o galuega taua faʻafitauli mataupu o lo tatou seneturi - aofia ai totogi ma itupa faʻapea foi ma ituaiga fou o galuega?
O lo'o iai fa'alapotopotoga ua mae'a fa'ailoa le agava'a o le sao o Travel & Tourism i galuega i le lumana'i. O nisi o fa'ata'ita'iga ta'uta'ua o ia taumafaiga na iloa e le WTTC Turisi mo Tomorrow Awards. Desert & Delta Safaris i Botswana, Streets International i Vietnam, ma le J. Willard ma Alice S. Marriott Foundation's China Hospitality Education Initiative (CHEI) na faʻaalia uma auala fou i aʻoaʻoga ma tuʻufaʻatasia i Travel & Tourism e mafai ona fatuina avanoa ma suia atoatoa olaga o tagata taitoatasi.
Ma aʻo faʻamalieina manaʻoga taʻitasi o le a faʻatele ona taua i le lumanaʻi o Travel & Turisi, o le manaʻoga mo na tagata e fesoʻotaʻi ma le tasi ma le isi o le a faʻamuamua foi. E pei ona faʻamatalaina e Mark Hoplamazian, Travel & Turisi e fausia i luga o se lagona o le faʻamoemoe masani.
O le luitau i le taimi nei o le faʻaogaina lea o le mafuaʻaga masani i se auala e tuʻuina ai tagata taʻitoʻatasi - tagata faʻatau, tagata faigaluega, poʻo talimalo i le lotoifale - i lona fatu.
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OA MEA E AVEA MAI LENEI TUSI:
- Early in the Summit, Ian Goldin, Professor of Globalisation and Development at the University of Oxford, provided some context, showing that national statistics can belie the fact that for many individuals economic progress has not brought benefits — what is good for the individual is not necessarily the same as what is good for the common.
- Tony Fernandes, Group Chief Executive Officer of AirAsia, described his experience in the aftermath of the loss of an AirAsia aircraft in 2014 and how he found that transparency, openness, and humility — through his interactions with the families — was the best approach in the situation.
- While much of tourism is clearly focused on the guests and consumers, people are just as important on the other side, as it's the employees and hosts who define the experience a traveller can have.
