WestJet i le aso na faasilasilaina ai le tofiaina o Karl Schuster, e avea ma Pule Sili-Peresitene ma Ofisa Sili Faamaoni (CLO). Schuster o le a auai i le WestJet pulega pulega au i le amataga o le 2022, pe a maeʻa le faagasologa o femalagaiga.

O Schuster e silia ma le 19 tausaga o le faamaoni, e aofia ai le ono tausaga o avea ma Ofisa Sili o Pulega (CEO) o le Velocity Frequent Flyer, le polokalame faamaoni a Virgin Australia. I lona taimi i Virgin Australia, na faʻatupulaia e Schuster le Velocity e avea ma se tasi o polokalame faʻamaoni sili ona tele i Ausetalia, faʻateleina a latou tupe maua faaletausaga; faateleina le au fai saofaga i le 10 miliona, mai le 5.3 miliona tagata muamua; ma fa'atupula'ia faigapa'aga ma fa'ailoga iloga i le atunu'u. Aʻo leʻi oʻo i lona taimi i Velocity, e taʻitaʻia e Schuster polokalame faʻamaoni mo le tele o tausaga mo Qantas, British Airways ma Airline Meleisia ma tuuina atu fautuaga faufautua i le tele o ituaiga kamupani vaalele i lona toeitiiti atoa le 15 tausaga i Aimia Inc.

“O Karl e iai se tala fa'asolopito mata'ina o le fa'atupuina o le tuputupu a'e tele mo le tele o polokalame fa'amaoni ma tu'uina atu i'uga e ala i faiga fou ma fuafuaga," o le tala lea a Harry Taylor, WestJet Peresetene le tumau ma le Pule Sili. “Matou te tulimatai atu e faafeiloaia Karl i WestJet; o lona lautele o le poto masani o le a siitia ai le polokalama faamaoni a WestJet i se maualuga fou.

O le CLO o se matafaioi fou mo le kamupani vaalele, e nafa ma le faʻatinoina o le faʻatupulaia WestJet's polokalame fa'amaoni, oloa, 'au'aunaga ma faiga fa'apa'aga e ala i fa'afouga ma ta'ita'iga.

"E pei WestJet suiga mai le toe fa'aleleia i le fa'alauteleina, o lo'o faia e le kamupani va'alele ni tupe fa'aalu tetele i lana polokalame fa'amaoni ua mae'a manuia, ma ua ou fiafia lava e auai i le 'au i se taimi taua tele i le taimi," o le tala lea a Schuster. “A'o toe fau i tua le malosi o WestJet, o lo'o i ai le ala tele i luma o WestJet Rewards ma o le a matou galulue e aumai malo e sili atu fa'amanuiaga ma fa'amanuiaga e ala i le fa'aleleia atili o le fa'amaoni ma le fou. Ou te fiafia e auai i le au faʻamaoni maualuga a WestJet faʻatasi ma d'Arcy Monaghan, WestJet Vice-President, Loyalty Programs ma ou te tulimatai atu e galulue faʻatasi ma ia ma le 'au e ave la tatou polokalame i se maualuga fou.

OA MEA E AVEA MAI LENEI TUSI:

“As WestJet transitions from recovery to expansion, the airline is making significant investments in its already successful loyalty program, and I am thrilled to be joining the team at such a pivotal moment in time,”.
I am pleased to be joining WestJet’s high performing loyalty team alongside d’Arcy Monaghan, WestJet Vice-President, Loyalty Programs and I look forward to working with him and the team to take our program to new heights.
Prior to his time at Velocity, Schuster lead multi-year loyalty programs for Qantas, British Airways and Malaysia Airlines and provided consulting advice to a diverse range of airlines in his nearly 15 years at Aimia Inc.