TOKYO, Iapani - O Japan Airlines (JAL) na faʻalauiloaina i le aso, o le numera tasi lea mo le "Faʻamaoni" ma le "Faʻamalieina o Tagata Faʻatau" i le vaega o le Vaʻalele Faʻavaomalo, e tusa ai ma iʻuga o le lona fa o le JCSI? IJapan Customer Satisfaction Index ?? jsurvey mo le 2015 , faʻatautaia e le Auaunaga Galue ma Atinae mo le Tuputupu Ae (SPRING). I le vaega o Malaga, JALPAK, o se kamupani lala a le JAL, na mauaina le tulaga muamua i le "Faʻamalieina o Tagata Faʻatau" mo le taimi muamua.
E ala i lana tuʻufaʻatasia e faʻaauau pea ona faʻalauiloa oloa fou ma gaioiga a tagata taʻitasi ma tagata faigaluega uma e faʻaleleia atili ana tautua, faʻapea foʻi ma le taumafaiga a le koluse e faʻateleina le faʻamalieina o le au faʻatau, na muamua togiina e le JAL le "Faʻamaoni" i le vaega o le International Airlines mo le tolu sosoʻo tausaga, o se tasi foi o le kamupani lava pulega taulaʻiga. E le gata i lea, na maua e le JAL le tulaga muamua i le "Faʻamalieina o Tagata Faʻatau," o se faʻailoga iloga a le JCSI, mo le taimi muamua.
I le Fuafuaga a le JAL mo le pulega o vaitaimi mo tausaga faʻaletupe 2012-2016, na faʻatautaia ai le faʻataʻitaʻiga o galuega e ausia ai le tulaga muamua i le "Faʻamaoni" ma le "Fautuaina Faʻatatau Fuafuaina" i le vaega o le Vaalele Faʻava-o-malo (Vaʻalele Faʻavaomalo) ma femalagaaʻiga i totonu o le atunuʻu. ) vaega (Vaʻaiga i Totonu o le Fale) saunia e FY2016. O le tulaga o le kamupani vaalele mo le FY15 na mafua ai le tulaga lua i le "Fautuaina Fuafua Fua Faatatau" mo Faʻavaomalo Fua Faʻatasi ma le faʻaleleia o togi sikoa latalata i le tulaga maualuga, o le lona tolu i le "Fautuaina Fuafua Fua faatatau" mo Fafo Fafo, ma le lima i le "Faamaoni". O le kamupani vaʻalele o loʻo tumau pea mausali e iloa nei faʻatulagaina e Mati 31, 2017.
Iapani vaalele ua faʻatinoina taumafaiga lautele-vaega e tuʻuina mai le sili ona lelei auaunaga ma ia mautinoa se toe faʻafouina, musuia ma faʻamalieina femalagaaʻi poto mo soʻo se tagata faʻatau e faʻaaogaina le JAL's tautua. O le kamupani vaʻalele o le a taliaina le luʻitau o le mauaina o le muamua tulaga i tagata faʻatau faamalieina i luga o faʻavaomalo ma vaalele vaalele.
Fa'asinoga Va'alele Fa'ava-o-malo
(Vaalele Fa'ava-o-malo) Femalaga'iga Mama-Mama-ma-Malo (Vaalele)
(Totogi a le atunuʻu)
faasologa
(fa'asologa o le tausaga ua te'a i puipui) Fa'ailoga Sikoa
(fa'asologa o tausaga ua te'a i puipui) Sikoa
Fa'amaoni (toe fai fua faatatau o le fa'amoemoe) Muamua (1) 1 70.5 (5) 3
Fuafuaga Fautuaga Fa'amoemoe 2nd*1 (1st) 69.3 3rd (3rd) 65.4
Fa'amalieina Tagata Fa'atau 1st (2) 75.1 5th (4th*2) 71.5
* 1 Tusa fua ile Singapore Airlines ile tulaga 2
* 2 Tusa fua ile AIR DO ile tulaga 4
OA MEA E AVEA MAI LENEI TUSI:
- Through its commitment to continuously introducing new products and by the actions of each and every staff to enhance its services, as well as through the cross-department initiatives to increase customer satisfaction, JAL scored first in “Loyalty”.
- The airline will embrace the challenge of achieving the first place in customer satisfaction on both international and domestic flights.
- In the Travel category, JALPAK, a JAL subsidiary company, achieved the first place in “Customer Satisfaction”.
