I le amanaia ai o le tulaga faamiliteli-faaupufai, Ukraine International Airlines(UIA) faʻalauteleina le faʻamaloloina o vaʻalele masani ma faʻailoga mai / i Iukureini seia oʻo i le 23:59 Aperila 15, 2022 Kyiv taimi.

O lo'o fa'amamafaina e le UIA e tumau le feso'ota'iga ma o le a fa'aauau pea ona feso'ota'i ma le Matagaluega o le Va i Fafo a Iukureini, le Matagaluega o Atinae Eseese a Iukureini. Ona o le tulaga faigata i lalo o le tulafono a le militeri, o le ea vaʻavaʻa e taulaʻi atu i le ono mafai ona faʻatuai faʻamalosi ma faʻalavelave faʻaalia i luga o auala o fesoʻotaʻiga ma pasese ma faʻamoemoe i le malamalama.

TAUA IA ILOA: pasese uma o le kamupani vaalele ma tagatanuu o Ukraine o loo i fafo ma e tatau ona toe foi i Ukraine e tatau ona lesitala i luga o le upega tafaʻilagi a le Setete o le Resitalaina o Tagatanuu o Ukrainian.

O tagatanuu resitalaina o le a tuʻuina atu faʻamatalaga e uiga i vaalele i nofoaga faʻapitoa ma nofoaga e taunuu ai i Ukraine.

O fa'amatalaga lata mai uma i le lumana'i tulaga o va'alele o le a, pe a mafai, e tu'uina atu i luga o le Ukraine Faʻalele vaalele (UIA) upegatafa'ilagi aloaia. I le taimi nei, o pasese o vaʻalele faʻaleaogaina e mafai ona faʻaogaina avanoa nei (tuumati le nuances faʻapitoa i tulaga o tulafono martial i Ukraine):

Toe tu'uina atu o tiketi o va'alele na fa'aleaogaina mai ia Fepuari 24 i aso fou ina ua mae'a fa'amautu le tulaga;
Faalēaogāina o le resitalaina ina ia tumau pea le pepa ulufale mo le toe tuʻuina atu i aso fou, lea e mafai ona faʻamaonia mulimuli ane, i le taimi o le aoga o le pepa (tasi le tausaga mai le aso na faʻatau ai);
Promo code mo le aofa'i atoa o le pepa fa'aopoopo ma le 25% ponesi;
Toe fa'afo'i le tau o pepa. Fa'amolemole e le mafai ona fa'ailoa tonu tu'utu'uga o le toe fa'afo'i;
O pasese na talosaga mo se code promo ia Mati-Aperila 2020 o le a otometi lava ona faʻaopopoina a latou code promo mo se isi tausaga pe a maeʻa Aperila 15 (faʻatatau, seia oʻo ia Mati-Aperila 2023);
O pasese e fia maua se tupe toe faafoi o le tau o le promo code o le a tuʻuina atu lenei avanoa. Ae ui i lea, e le mafai ona faʻamaonia aso saʻo o tupe toe faʻafoʻi.

E tusa ai ma tapula'a o lo'o i ai, e tu'uina atu e le kamupani va'alele fa'atalanoaga ma tali na'o se talosaga tusitusia. Mo faʻatalanoaga poʻo le toe tuʻuina atu o tiketi, matou te fautuaina le faʻafesoʻotaʻi lala sooupu na faʻatau ai tiketi poʻo le Customer Support Center e ala i le faʻatumu o le faʻamatalaga talafeagai i luga o le upega tafaʻilagi aloaia a le kamupani vaalele.

O pasese o va'alele fa'aleaogaina o le a logoina i nisi gaioiga e ala ile imeli po'o le telefoni o lo'o fa'ailoa mai ile tusi. E talosagaina pasese e siaki pe o loʻo iai faʻamatalaga faʻafesoʻotaʻi lata mai a Ukraine International Airlines - imeli, numera telefoni feaveaʻi.

Mo tagata malaga fa'ailoga, fa'amolemole fa'afeso'ota'i lau kamupani femalagaa'i mo fa'amatalaga i le tulaga ma le fa'atulagaina o va'alele.

E faia e le vaega a le UIA faiga uma e fa'amautinoa ai le saogalemu o a tatou pasese.

OA MEA E AVEA MAI LENEI TUSI:

Tickets reissue of flights that were canceled from February 24 to new dates after the stabilization of the situation;Cancellation of the booking so that the ticket remains active for reissuance to new dates, which can be specified later, during the validity of the ticket (one year from the date of purchase);Promo code for the full amount of the ticket plus 25% bonus;Refund of the ticket price.
Please note that it is not possible to specify the exact terms of the refund;Passengers who applied for a promo code in March-April 2020 will automatically have their promo code extended for another year after April 15 (respectively, until March-April 2023);Passengers who would like to receive a refund of the cost of the promo code will be given this opportunity.
For consultation or tickets reissuing, we recommend contacting the agencies where the tickets were purchased or the Customer Support Center by filling out the necessary feedback form on the official website of the airline.